Work
User research
System architecture design
User journey
User interface
Implementation testing
WiZ PRO
Client
Signify
Team
1 UX, 1 PM, 2 EM, 12 Eng, 4 Firmware Eng
WiZ pro is a business-facing software suite that enables property owners to monitor and control lighting at scale. The software suite includes WiZ Pro Dashboard, Set up the portal, and WiZ app. The whole software suite was started from a basic customer-facing lighting control app. To better expand the market from B2C, WiZ pro was the new exciting project for B2B clients. It was exhibited at many major lighting fairs. WiZ connected was successfully acquired by Signify 3 months after finishing the WiZ pro design.
Highlighted contributions
🚀 Acquisition trigger - Made the design be the trigger of company acquisition
🔮 Makeup artist - Upgraded the brand image with an elegant design approach
🪄 Doctor - Extended the product lifecycle via designResolved firmware pairing issues from different model versions in one user flow
👷 Architect - Created the scalable system architecture with clear implementation roadmap
WiZ Connected is a French-Asian lighting software solution company and later joined Signify in 2019. The product ecosystem comprises IoT software solutions on mobile and web, cloud services and firmware products. The system is deployed in 40 countries across the globe. Customers can have a comprehensive lighting experience with many thoughtful features in the mobile application. For business clients, WiZ pro turns residential and commercial application into a welcoming space through smart lighting. In 2019, WiZ connected was successfully acquired by Signify 6 months after WiZ pro launch.
Challenge
Build a new product that help the company enter PropTech
WiZ connected needs a new direction to expand the business. The existing solution focuses smart lighting experience at home. However, more new products appeared and the firmware market positioning of WiZ light wasn't as competitive as before. PropTech is a direction to expand the business with more business clients.
Redesign onboarding and firmware pairing process that applicable for different product benches
The existing pairing process is confusing to the users. Users need to switch ON and OFF the light with certain rhythm to enter pairing mode. However, user often fail to trigger the pairing mode and end up looking for customer support. That always is the biggest pain point for users. Besides, with the new integration, the new bench of firmware production allows multiple pairing methods while the old stock only support one. Therefore, the app will need an inclusive pairing flow to support multiple pairing methods.
Ensure the system support multiple control sources
There are more firmware types and integrations for the system to adopt. There will be more than one touch point for users to send order to the system. Besides the new system integrations with different smart home controllers and the WiZ app, sensors, switches and remote need to be displayed in both WiZ app and WiZ pro.
Impact
- Build a new B2B portal that support company acquisition
- Redesign user onboarding process for both business and individual users
- Standardize the product and brand design direction
Process
Product direction and roadmap
Product direction
One pairing session for all product generations
Users usually fail to put the light into pairing mode with the wrong switching rhythm. With the new implementation, there are 3 pairing methods across product generations to ease user pairing confusion.
Product roadmap
The WiZpro enables users to set up workspace for multiple floors and visualizes all the devices in the most intuitive way. The solution focuses on all-rounded lighting management including controlling, maintaining device lifecycle, escape path ,and scheduling. It helps property managers to enhance the service quality. The management product syncs with the mobile app under a clear permission set up. The system can generate verification codes and users can join the workspace with the code as well as controlling the lights.
Final look
WiZ app
WiZ PRO
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The biggest achievement from my days in WiZ connected (Former name: Taolight) is the acquisition of Signify (Philips). The major trigger is the launch of WiZ Pro. It was a challenge for me to design a management system from the idea phases as there were a lot of possible features that can be put into the product and we didn't have the resources to conduct research. Therefore, it could be tricky when it comes to feature prioritization. For the WiZ app, I believe the product pairing process is the biggest challenge to the user flow as it has to be adaptable for different generations and other product types. I have learned a lot from our firmware engineering team about the limitation of each firmware. It was a valuable experience.
