Work
User research;
System architecture design;
User journey;
User interface;
Tenant Experience Portal
Client
En-trak
Team
1 UX, 0.5 PM, 1 EM, 3 Eng
Tenant Experience Portal (TEP) is a product that enables property owners to monitor and manage the energy consumption of the premises. It facilitates system expansion with the adoption of the IoT to enhance the rental experience and tenancy lifecycle. The new business approach is inspired by rounds of user interviews and market research. Before the official launch, the concept of TEP helps En-trak successfully wins support from Alibaba and CLP.
Highlighted contributions
🦄 Pioneer - Transformed the business concept from old-schooled energy saving to long-term business incentives
Made TEP the leading product in the industry from energy saving to experience focus
👷 Architect - Created the scalable system architecture with on-site testing
🎤 Award winner - Created an award-winning product that gained public exposure and funding from well-recognized organizations
En-trak is an award-winning PropTech solution provider. It is on a mission to make buildings more efficient, productive, and comfortable places to work, all while helping to reduce carbon footprints and operating costs. In 2021, the company is selected as 2021 Forbes Asia Top 100 to Watch company for the En-trak Tenant Experience Platform.
Challenge
Smart light and energy saving are boring concepts in PropTech. These approaches won't improve the business. However, there is no reference of how the business would get out of the loop of energy saving. The challenge is not only on how to better position the product in the long run, but also to ensure that the product would cover all the functions of the existing products.
Build scalable product model that fulfill business needs with customer experience
Directions
- Modular product model for different sizes
- Build one good product
- Experience focus
- Scale up
Impact
Tenant Experience Portal (TEP) is an award-winning product and now well recognized among the Asia PorpTech. The new business approach inspired many startups as well as big cooperates to change their focus from energy saving and monitoring to product experience. En-trak uses TEP to play a pioneer role in the industry. There are lots collaborations and breakthrough with different organizations and governments.
- 2021 Deloitte Hong Kong Rising Star
- 2021 Forbes Asia 100 Top Watch
- 2021 Cleantech GroupAPAC 25 Company
- 2020 DBS Social Impact Award
- 2019 APAC CIO Top 10 Facility Management Solution Provider
- 2019 Frost & Sullivan Asia-Pacific Energy Management Solution Excellence Award
- 2018 Singapore Most Impactful Techblazer Finalist
Process
Research
The desktop research and the feedback of the existing products told us that the business approach is needed to be updated. The need and problem are there. But how to approach the clients with our product, that would be an art.
There are some research conducted for the previous product enhancement. Most basic user needs and pain points are mentioned during the interview.
Due to business reasons, the product owner conducted the kickoff research for TEP. There were 6 interviewees covering building manager, workplace admin, and hardware installer.
Direction
Product direction and roadmap
Product direction
Simplify installation process
Building as a basic unit
Redesign system architecture to accommodate multiple management levels, to as high as site level.
Product preposition
Product roadmap
The TEP ecosystem creates a comprehensive experience in the office. The redesigned information architecture allows users at different management levels to create the ideal working environments. From the company's perspective, it achieves a higher energy efficiency and boosts productivity by improving comfort and health. The mobile application synchronizes with the web portal that supports the installation settings. One product serves various use cases.
Key personas
Final look
Mobile application - Work station controller
Web portal - Property Management
No items found.
The vision of En-trak and the big scale of the project are the major reasons for me to join this company. I am pleased that the design brought a significant transformation to the business direction. It contributes to validating scalable product strategy, gaining a loyal customer base, having eligibility for funding programs, and winning awards. Defining and designing the product foundation was an enjoyable process. We were working in a small team. The working model made the discussion more efficient and productive. During the brainstorming session, almost the whole company contributed and gave a lot of good ideas. I am very honored to be part of a meaningful project.
